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Meet Sue, our Office Manager

Sue has been with Blackhawk Veterinary since May 1987.  She grew up on a farm in this area with dogs, cats, horses, dairy cows, feeder cattle, chickens and hogs.  When not at work she enjoys spending time with her family and watching her grandchildren participate in sports and other activities. Sue likes to walk or do outdoor activities such as zip-lining.  Her Boston Terrier "Dexter" expects all of her free time to be spent with him, he may be a little spoiled.  She finds work at Blackhawk very fulfilling by helping provide exceptional care & treatment for our patients, as well as the long term relationships we build with our clients.  Sue is currently working on the continuing education hours she needs to take the exam for Certified Veterinary Practice Manager.

Meet our Receptionists

Jane -  Jane has been with Blackhawk Veterinary since 1995. At work, she goes by the nick-name of JB, as we have two Janes.  She enjoys interacting with the clients and feels that they become like family to us.  When not working at the clinic she is often spending time baby sitting her grandson, her most favorite job.

Julie -  Julie is a part-time worker for us and has been with us since 2003.  She enjoys her days at Blackhawk as she knows there will always be something different going on.  When not working she likes taking trips, antiques and just spending a day inside.  She has two cats, "Dusty" the social one that likes to cuddle and "Lucy" the very independent and excellent hunter.  Besides her cats, she has her black Lab "Milo"" who shares long walks with her.

Dawn - Dawn started working at Blackhawk Veterinary in 2005.  Although she mostly does reception work, she helps us out as a technician as well when we need her to.  She falls in love with all the Boxers that come into the clinic.  At home she has three dogs, "Traxx" the newest addition, "Zap" her Boxer that loves everyone and "Thor" a Chow that is great with the family, but very nervous with strangers.

Meet our Technicians

Magan  -  Magan has been working at Blackhawk Veterinary since 2006, having worked as a Vet-tech in Melrose Park prior to moving to the Byron area.  She likes being able to help people help their pets, and  playing with all sorts of baby animals isn't bad either.  She keeps busy with her two children when she's not at work.  They always seem to keep her on the go.  Her two dogs, "Popeye" and  "Allie-gator" are both Pit-mixes.  Popeye is a goofy clown and Allie is her sweet cuddly girl.

Jackie -  Jackie came to work for Blackhawk in 2009.  She worked  for us part-time while also attending Rockford Career College where completed her Associates Degree in the Veterinary Technician Program and now works for us as a Certified Veterinary Technician.   She likes being a part of Blackhawk's staff as she believes Blackhawk provides quality care for our patients and their families.  She loves her job so much that she comes in even when she is not scheduled to work.  Someday you may read about her as "the crazy Chihuahua lady" in the news.  She has two Chihuahuas, "Abby" & "Cricket", a black lab mix "Nelly", a Boxer "Jayda" and a special cat "Dizzy".  She has since added some farm animals as well!   Cricket the 4# Chihuahua runs the house!

Mackenzie - We welcomed our newest CVT,  Mackenzie, in November 2016.  She was also a graduate of Rockford Career College. 

Sue W. - Sue is our equine veterinary assistant that helps Dr. Kevin Sugden when he's floating teeth.  She has been working for the clinic since 2005 and enjoys the clients as well as her co-workers, the patients and working with Dr. Kevin.  Sue has gained education through Meredith Manor Equine Studies and as an assistant trainer at Cutting Horse Operations.  She enjoys working on her family farm when not helping out at Blackhawk.  Her 4 horses at home are "Toby", "Joey, "Apache" and "Major", who share her attention along with a mixture of cattle, cats and chickens.

Meet our Maintenance Man

 Duncan - Duncan has been helping keep Blackhawk Veterinary up and running since 2006.  He finds Blackhawk to have a good and friendly atmosphere.  Previously he worked for 40 years as a skilled engineer in the UK where he was born and raised, married his wife, Pam, and raised their 2 daughters Angie and Julia.  His daughter Julia is our Dr. Julia.  He has 3 granddaughters who call him "Dodey". Duncan and Pam have 4 cats (guess where they came from) "Jenny", "Vinnie", "Babs" and "Angel" (the devil cat to other cats) and their dog "Plot".  All were either found in the Byron area or came as strays to Blackhawk Veterinary. Somehow we keep finding work for Duncan to do.

Other Staff Member Bios currently not available

THIS ---->https://blackhawk-vet.com/about-us/meet-our-team/meet-our-staff.html

Byron Office Hours

Monday6 am6 pm
Tuesday6 am6 pm
Wednesday6 am6 pm
Thursday6 am6 pm
Friday6 am6 pm
Saturday7 amNoon
Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
6 am 6 am 6 am 6 am 6 am 7 am Closed
6 pm 6 pm 6 pm 6 pm 6 pm Noon Closed

New Milford Office Hours

Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
9 am  Closed 12 pm Closed 9 am 8-12 am Closed
6 pm Closed 6 pm Closed 6 pm Closed Closed


We value our clients' experience at Blackhawk Veterinary Service. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Download & Print Questionnaire

Dr. Julia Dr. Kevin Sugden

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